Terms of service

Last updated: 7 October 2026

These Terms & Conditions govern the use of www.lilyenvironmentaleducation.com and the provision of services by Lily Keyzor, trading as Lily Environmental Education Consultant (“I”, “me”, or “my”).

I am a sole trader based in the United Kingdom and am not currently VAT registered.

For any questions about these Terms & Conditions, please contact:

Email: lily@lilyenvironmentaleducation.com

1. About these terms

These Terms & Conditions apply to visitors using this website and, where applicable, to clients who engage me to provide services.

My services may include consultancy, environmental education, science communication, course and project development, workshops, talks, training, field education, educational resources, school services, and related professional support.

Some projects may also be subject to a separate proposal, quotation, statement of work, or signed agreement containing terms specific to that project.

Nothing in these Terms & Conditions affects any statutory rights that cannot legally be excluded or restricted.

2. Using this website

The content on this website is provided for general information about my services.

You may browse the website for your own lawful purposes. Unless I have given prior written permission, website text, graphics, photographs, illustrations, resources, downloadable materials, branding, and other content must not be copied, reproduced, republished, distributed, commercially exploited, or presented as your own.

You must not frame, embed, reproduce, or link to this website in a way that falsely suggests an association, endorsement, partnership, or approval by Lily Environmental Education Consultant.

The information on this website should not be treated as professional, legal, scientific, environmental, financial, or other specialist advice for a particular situation. You should obtain appropriate advice where required before relying on information relevant to a specific decision.

I aim to keep the website accurate and available but cannot guarantee that all content will always be complete, current, error-free, or continuously accessible.

3. Enquiries and consultations

Submitting an enquiry or attending an initial consultation does not, by itself, create a contract or require either party to proceed with a project.

Following a consultation, I may provide a written proposal, quotation, or statement of work setting out the proposed services, scope, timescale, fees, expenses, and any project-specific requirements.

4. Forming a contract

Unless otherwise expressly agreed in writing, a contract is formed once the relevant proposal, quotation, statement of work, or other agreement has been accepted and the required contract or written agreement has been signed by both parties.

The contract may consist of these Terms & Conditions together with the relevant proposal, quotation, statement of work, invoice, and any separate signed agreement.

If there is any conflict between these Terms & Conditions and a separate signed agreement or project-specific statement of work, the project-specific document will take precedence to the extent of that conflict.

Work will not normally begin until the contract has been agreed and any required deposit or initial payment has been received.

5. Scope of services

The services and deliverables included in each project will be set out in the relevant proposal, quotation, statement of work, or agreement.

I will provide the agreed services with reasonable care and skill and will work within the agreed scope, objectives, timescale, and available information.

Any work that falls outside the agreed scope will be treated as additional work.

6. Changes to scope

If you request additional services, significant revisions, or changes to the agreed project after work has begun, I will discuss the implications with you before carrying out the additional work.

Where appropriate, I will issue a revised quotation, proposal, or scope of work. Additional work will not normally begin until the revised terms and fees have been agreed in writing by both parties.

7. Fees, quotes, and payment

Fees will normally be agreed following a consultation and confirmed in writing.

I am not currently VAT registered, so VAT will not be added unless my VAT status changes and you are notified accordingly.

Depending on the nature of the project, a deposit or staged payment plan may be required. Any deposit, payment schedule, and invoice dates will be specified in the relevant quotation or agreement.

Payments may be made by bank transfer, PayPal, or, where agreed in advance, cash.

Travel, accommodation, materials, venue-related costs, overseas expenses, and other additional expenses will be identified in the quotation wherever reasonably possible.

Invoices must be paid by the due date stated on the invoice or relevant agreement.

For contracts with businesses or other commercial organisations, I reserve the right to exercise any statutory rights available in relation to overdue commercial payments, including statutory interest and permitted recovery costs. UK law currently provides statutory interest for qualifying late business-to-business payments.

8. Deposits

Where a deposit is required, its amount and payment date will be stated in the quotation or agreement.

For business clients, deposits will normally become non-refundable once any agreed cancellation period has expired, unless the quotation or agreement states otherwise.

For consumers, deposits and cancellation charges will only be retained to the extent permitted by law and must reasonably reflect work already undertaken, costs incurred, or losses resulting from the cancellation. Nothing in these terms removes a consumer's statutory cancellation or refund rights.

9. Consumer cancellation rights

If you are an individual purchasing my services wholly or mainly for purposes outside your trade, business, craft, or profession, you may be treated as a consumer.

Where a consumer contract is concluded at a distance or away from my normal business premises and the statutory cancellation rules apply, you will normally have 14 days from the day after the contract is entered into to cancel without giving a reason.

If you want me to begin providing services before this cancellation period has ended, I will require your express request to begin early.

If you subsequently cancel during the cancellation period after expressly requesting that work begin, you may be required to pay a proportionate amount for services already provided.

If the service is fully performed during the cancellation period following your express request and acknowledgement that the cancellation right will be lost once the service has been fully performed, your statutory right to cancel may end at that point.

Where a statutory cancellation right applies, it takes precedence over any general cancellation provision elsewhere in these Terms & Conditions.

10. Cancellation and rescheduling

After any applicable statutory cancellation period has expired, clients should provide at least 14 days' notice if they wish to cancel or reschedule booked services.

Where possible, workshops, talks, training sessions, field activities, or other scheduled services may be moved to an alternative mutually convenient date.

If a client cancels, they remain responsible for fees relating to work already completed and any reasonable, non-recoverable expenses or commitments incurred for the project.

Any treatment of deposits will be subject to the provisions above and to applicable consumer law.

11. Cancellation by me

If I need to cancel or reschedule a booked service, I will aim to provide at least 14 days' notice wherever reasonably possible.

This may not be possible in emergencies, illness, unexpected travel disruption, safety concerns, or other circumstances outside my reasonable control.

Where I cancel a service and it cannot reasonably be rescheduled, any payment for services that have not been provided will be refunded, including any applicable deposit, subject to amounts properly due for work already completed where relevant.

12. Safety, behaviour, and the right to stop work

I am committed to maintaining a safe, respectful, and professional working environment.

I may pause, leave, or immediately terminate a service if I reasonably believe that my health, safety, or welfare, or that of another person, is at risk, or where I experience threatening, abusive, discriminatory, harassing, or seriously inappropriate behaviour.

I may also stop an in-person activity if the venue, equipment, supervision, environmental conditions, or participant behaviour makes it unsafe to continue.

Where I terminate a service for these reasons, any refund or outstanding payment will be considered fairly in light of the circumstances, including work already completed and costs already incurred.

13. Client responsibilities

Clients are responsible for providing the information, materials, access, feedback, approvals, and decisions that have been agreed as necessary for the project.

You must ensure that information provided to me is accurate and provided within any agreed deadlines.

If delays in receiving information, feedback, approvals, access, or materials affect the project, the timetable may need to be extended.

Where client delays result in additional work, costs, travel, rebooking, or significant changes to the agreed schedule, additional charges may apply. These will be discussed and agreed where reasonably practicable before they are incurred.

14. In-person services, venues, and health and safety

Responsibilities for health and safety, risk assessments, access, equipment, safeguarding, participant management, and emergency procedures will be agreed as appropriate for each service.

Where services take place at a client's venue or a third-party location, the client is responsible for ensuring that the premises are reasonably safe and suitable for the agreed activity and for providing relevant venue-specific health and safety information and risk assessments.

Where appropriate, I may provide an activity-specific risk assessment for the services I am delivering.

Clients must inform me in advance of any relevant hazards, restrictions, accessibility requirements, or circumstances that could reasonably affect safe delivery.

15. Schools, children, and young people

Where services involve children or young people, the contracting school, organisation, parent, or responsible body retains responsibility for appropriate safeguarding arrangements and supervision.

For school, college, group, and organisational sessions, suitably responsible staff or adults must remain responsible for participants throughout the activity unless expressly agreed otherwise in writing.

I do not provide one-to-one services to minors.

Specific safeguarding, accessibility, SEND, health and safety, and supervision arrangements may be agreed for individual sessions where required.

16. Travel and expenses

Mileage, public transport, accommodation, international travel, materials, and other project expenses will be agreed where applicable and included in the quotation or agreement.

If travel or accommodation has been booked specifically for a client and becomes non-refundable following a client cancellation or change, the client may be responsible for those reasonable costs, subject to applicable consumer law.

17. Intellectual property

Unless otherwise stated in the relevant agreement, I retain ownership of work created during a project until the project has been completed and all amounts due under the contract have been paid.

Once the project is complete and payment has been received in full, ownership of the final deliverables expressly identified in the contract as being created for the client will transfer to the client.

The transfer does not include my pre-existing intellectual property, templates, frameworks, methods, processes, know-how, tools, generic resources, working methods, or materials developed independently of the project. These remain my property unless expressly agreed otherwise in writing.

Drafts, working files, unused concepts, and internal development materials are not automatically transferred unless they are specifically included within the agreed deliverables.

Any third-party intellectual property remains subject to the rights and licences of its respective owner.

18. Materials provided by clients

If you provide photographs, logos, research, text, data, illustrations, video, documents, or other materials for me to use, you confirm that you own those materials or have the necessary rights, permissions, and licences to allow me to use them for the agreed project.

You are responsible for obtaining any permissions needed in relation to materials you supply.

19. Portfolio and publicity

I will only name a client, display their logo, publish examples of their work, use project imagery, or describe confidential or identifiable project details in my portfolio, website, social media, presentations, or promotional materials with appropriate prior permission.

Any agreed restrictions on publicity will be respected.

20. Confidentiality

Both parties agree to treat genuinely confidential information received from the other in connection with a project as confidential and not disclose it unnecessarily to third parties.

This obligation does not apply to information that is already publicly available through no breach of confidence, was lawfully known before disclosure, is independently developed, is lawfully received from another source, or must be disclosed by law.

Where confidential information includes personal data, that personal data will also be handled in accordance with applicable data protection law.

21. Data protection

Personal information is handled in accordance with my Privacy Policy.

The website's use of cookies and similar technologies is explained in my Cookie Policy.

Where a particular project requires either party to process personal data on behalf of the other, additional data-processing terms may be agreed where required by law.

22. Professional advice and outcomes

I will provide my consultancy, educational, project, and related services with reasonable care and skill.

However, outcomes can depend on factors outside my control. I therefore cannot guarantee particular educational outcomes, levels of participant engagement, funding success, grant awards, commercial results, behavioural changes, environmental outcomes, organisational improvements, or other specific results.

Recommendations are based on the information available to me at the time and should be considered in the context of the client's own responsibilities, resources, professional judgement, and circumstances.

23. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Nothing in these Terms & Conditions limits the statutory rights of consumers or excludes my legal obligations to perform services with reasonable care and skill.

To the extent permitted by law, I will not be responsible for indirect or consequential losses that could not reasonably have been anticipated when the contract was made, or for losses resulting from inaccurate or incomplete information supplied by the client, client delays, third-party actions, or circumstances outside my reasonable control.

Consumer contract terms must remain fair and transparent, and unfair terms are not binding on consumers.

I do not currently hold professional indemnity or public liability insurance. Clients should check before booking whether their organisation, venue, funding arrangement, or internal policy requires a particular form or level of insurance.

24. Events outside reasonable control

Neither party will be responsible for failure or delay caused by circumstances that could not reasonably have been prevented or controlled.

These circumstances may include serious illness, severe weather, transport disruption, natural disasters, venue closure, government restrictions, major infrastructure failure, civil emergencies, or comparable events.

Where possible, the parties will first try to reschedule or adapt the affected service.

If a service cannot reasonably be rescheduled or provided, payments relating to services not provided will be refunded. Fees for work already properly completed and reasonable non-refundable expenses already incurred may remain payable where appropriate and lawful.

25. Ending a contract

Unless a different arrangement is stated in the relevant contract, either party may terminate an ongoing project by providing at least 14 days' written notice.

On termination, the client must pay for services properly completed up to the termination date and any reasonable expenses or third-party commitments already incurred on the client's behalf.

Any remaining advance payment will be dealt with fairly according to the work completed, costs incurred, the reason for termination, the relevant agreement, and applicable law.

Either party may terminate immediately where there has been a serious breach of contract, serious misconduct, or a genuine safety concern.

26. Complaints

If you have a concern about my services, please contact me at lily@lilyenvironmentaleducation.com with details of the issue.

I will aim to acknowledge or respond to your complaint within five working days and will try to resolve concerns fairly and constructively.

I am not currently a member of an alternative dispute-resolution scheme or professional complaints body.

Nothing in this section affects any legal rights or remedies available to you.

27. External websites

This website does not currently intentionally rely on third-party website links as part of its core service.

If links to external websites are added, they will be provided for information or convenience only. I do not control third-party websites and am not responsible for their content, availability, security, privacy practices, or accuracy.

A link does not necessarily mean that I endorse the website, organisation, product, or service concerned.

28. Changes to these Terms & Conditions

I may update these Terms & Conditions from time to time to reflect changes in my services, business practices, website, or applicable law.

Changes to website-use terms will take effect when the updated terms are published.

Terms applying to an existing client project will not normally be changed retrospectively unless both parties agree to the change or the change is required by law.

The date at the top of this page will show when these Terms & Conditions were most recently updated.

29. Governing law and jurisdiction

These Terms & Conditions and contracts entered into with Lily Environmental Education Consultant are governed by the laws of England and Wales, unless mandatory law requires otherwise.

For business clients, the courts of England and Wales will have jurisdiction over disputes arising from the contract unless otherwise agreed in writing.

For consumers, nothing in these Terms & Conditions removes any mandatory consumer rights or rights relating to jurisdiction that apply under the law of the country in which the consumer resides.

Where a client is based outside the United Kingdom, the parties agree, to the extent legally permitted, that the contract will be governed by the laws of England and Wales.

30. Contact details

Lily Keyzor
Trading as Lily Environmental Education Consultant
Sole trader, United Kingdom

Email: lily@lilyenvironmentaleducation.com
Website: www.lilyenvironmentaleducation.com